GENERAL

Q. Where can I find information about Venice such as detail of events, museums, supermarkets and useful links etc?

A. We have put together a lot of information and tips regarding Venice, which we hope you'll find useful, 

Q. What is the minimum rental period?

A. The minimum rental period on our apartments is 3 nights and may be longer for specific properties or specific seasons. 

Q. Is weekly rental Saturday to Saturday only?

A. No, guests are welcome on any day of the week, so you can enjoy greater flexibility when making your travel arragements.

Q. What are the rates for stays shorter/longer than a week?

A. Shorter stays e.g. 3/5 nights, are more expensive per night than weekly or longer stays due to the fixed costs of final cleaning, check-in etc.
Nightly rates start to decrease for stays of 8 nights and over, with longer stays (more than 2 weeks) being even better value - for stays exceeding 2 weeks,

Q. Are the rates all inclusive?

A. All rates, irrespective of length of stay, are fully inclusive of all utilities* - gas, electricity, bed linen, towels, final cleaning, welcome on arrival and check-in up until 7.30 p.m.** and the Venice Tourist Tax are all included, as are air-conditioning and internet access if available at your chosen apartment.

There are NO HIDDEN CHARGES.

Rentals of over 7 nights also include a weekly bed linen and towel change during your stay.

*  Telephone charges, where applicable, are extra.
** Arrivals between 7.30 p.m. and midnight incur a late arrival fee of €50, payable in cash upon arrival.

The Security Deposit (the amount specified alongside the apartment rate) is required against any breakage or damages to the apartment or to its furniture and equipment caused by the client during the rental period. This is payable toour representative upon presentation of your credit card upon arrival at the apartment prior to occupancy.
Credit card details will be automatically recorded and subsequently cancelled by us as soon as it has been established by our housekeeping team that no breakage or damage to the apartment or its furniture and equipment has occurred during the rental period.

Please note that shorter stays e.g. 3/5 nights, are more expensive per night than weekly or longer stays due to the fixed costs of final cleaning, check-in etc.

Nightly rates start to decrease for stays of 8 nights and over, with longer stays (more than 2 weeks) being even better value - for stays exceeding 2 weeks, please contact us for special rates.

Q. Can I get maid service?

A. Yes, maid service is available on request.  Just ask when you make your booking and we'll be delighted to give you full details.

Q. How is an apartment on the "bottom floor" of a building described on the our website - as "Ground floor" or "First floor"?

A. Such an apartment is described as being on the 'Ground floor' with an apartment on the next floor up being 'First floor'...and so on.

Q. What will there be in the apartment?

A. Although this may vary from apartment to apartment, generally you will find crockery, cutlery, glasses, cooking equipment and utensils as well as sugar and condiments.
We will also be happy to satisfy your special requests for food and wine; just ask when booking.

Q. Are children welcome?

A. We love children but unfortunately some apartments are not safe or comfortable for them. You can check this on every apartment description page which either states ‘Children allowed’ or ‘Children not allowed. Usually we consider ‘children’ to be aged under 10 years old.
If you need a baby cot please remember to request one when making your booking.

Q. Do you have a list of restaurants?

A. Yes, this will be included in the information file at the apartment together with a map of Venice, vaporetto routes, and other documents you will find useful.

ARRIVAL INFORMATION

Q. Where do I check in?

A. Upon your arrival, one of our representatives will meet you at the vaporetto stop (or water taxi disembarkation point) closest to the apartment (as agreed during our prior correspondence with you) and accompany you to the property. You then check-in directly at the property where they’ll give you the keys, show you the ins and outs of the apartment, answer any queries you may have and give you all the assistance you should need.

Q. Where do I check out?

A. At the property. When leaving one of our representatives will be there to collect keys etc.

Q. How do I get to my apartment from the airport and how long will it take?

A. You will receive detailed instructions on how to arrive in Venice when you book your apartment with us. Please bear in mind that the water bus service (known as the ‘vaporetto’ system) does not serve Venice’s Marco Polo Airport or Treviso Airport (which is served by the airlines Ryanair and Transavia). The following options are available, depending on which airport you are flying into:

From Marco Polo Airport (http://www.veniceairport.it/)

The easiest and, we think, the most memorable way into Venice if arriving at Marco Polo is by private water taxi. This can either be booked through us or found directly at the airport. Although this is the more expensive option, it is also the most convenient. 

The following information and rates apply when booking a water taxi through us -
 
- A water taxi is able to carry up to a maximum of 10 passengers and a maximum of 10 pieces of luggage.
- the standard rate from Marco Polo Airport to the apartment (or vice versa) is 95 euros for a maximum of 4 passengers. Supplement for each additional passenger : 10 euros.
- supplement between 10 p.m. - 7 a.m. : 10 euros each trip (per water taxi).
Please be aware that special requests made to the water taxi driver to travel to your apartment via the Grand Canal (when the apartment is not located on the Grand Canal or is normally accessed via a quicker/more direct route) may incur a supplement of approx. 35 euros per taxi (each trip).

You are kindly requested to pay the water taxi driver directly at the end of each journey.

Alternatively you can take a road taxi or the bus (see http://www.actv.it/ and http://www.atvo.it/ for timetables) to Piazzale Roma.  From Piazzale Roma  you may choose either to walk or take the water bus (the vaporetto) to the stop closest to your apartment.  (The most convenient vaporetto stop for your apartment can be found in the apartment description on this website).

Upon your arrival, one of our representatives will meet you at the vaporetto stop (or water taxi disembarkation point) closest to the apartment (as agreed during our prior correspondence with you) and accompany you to the property.

From Marco Polo Airport it will take approximately 25 minutes by water taxi and about an hour by other means of transport.

AND NOW, for that extra bit of pampering or at times when you feel you'd like a helping hand, we are delighted to offer you a fully escorted private transfer service from Marco Polo Airport all the way to your chosen apartment.

Not only will our trusted English-speaking driver wait for your arrival at the  Airport Arrivals Hall, they'll welcome you onboard your private taxi or minibus (assisting with your luggage of course) and take you directly to the water taxi dock at Venice's Piazzale Roma. Once there, you'll be placed in the very capable hands of our English-speaking water taxi driver for your private water taxi ride into the city where you'll meet your appointed team member at the closest possible drop-off point to your apartment.

Throughout the transfer you'll be assured of a punctual, reliable and very personalised service allowing for a relaxed, stress-free and most enjoyable start to your stay.

This convenient and seamless transfer option is also available in the opposite direction (i.e. from your apartment to Venice's Marco Polo Airport at the end of your stay) and is only available to our clients by contacting us when making your apartment booking.

Rates which are per party and NOT per person are as follows -

Car taxi + private water taxi (seating a maximum of 3 guests with luggage) = €140.00 (one way).

Minibus + private water taxi (seating 4-8 guests with luggage) = €170.00 (one way).

You are kindly requested to pay the car taxi /minibus driver directly in cash (euros) or credit card for each journey (i.e. at the start of your transfer if arriving in Venice or at the end of your transfer if departing).
 

From Treviso (Canova) Airport (http://www.trevisoairport.it/)

Please note that Treviso Airport (with its Ryanair and Transavia flights) is situated inland and is therefore not served by water taxis, the Alilaguna boat service or the water bus (vaporetto) system.
There is, however, a regular ATVO coach service which links this airport with Venice and usually coincides with flights. See http://www.atvo.it/  for timetables.  The journey from Treviso Airport to Piazzale Roma takes around 1 hour 10 minutes. From there you may choose to either take a private water taxi (see 'Piazzale Roma' section below), walk or take the water bus (the vaporetto) closest to your apartment. (The most convenient vaporetto stop for your apartment can be found in the apartment description on this website). Upon your arrival, one of our representatives will meet you at the vaporetto stop (or water taxi disembarkation point) closest to the apartment (as agreed during our prior correspondence with you) and accompany you to the property. 

Q. How do I get to my apartment from the train station (Stazione Santa Lucia / Ferrovia) and how long will it take?

A. You will receive detailed information when you book but basically, as the train station (Stazione Santa Lucia / Ferrovia) is conveniently located in Venice, you will be able to reach your apartment either by private water taxi (the easiest, most memorable but more expensive option), by water bus (vaporetto) to the stop closest to your apartment (the most convenient vaporetto stop for your apartment can be found in the apartment description on this website) or on foot. Upon your arrival, one of our representatives will meet you at the vaporetto stop (or water taxi disembarkation point) closest to the apartment (as agreed during our prior correspondence with you) and accompany you to the property.

You should be able to reach your apartment in approximately ten/fifteen minutes by water taxi and thirty minutes by water bus (vaporetto). The following information and rates apply when booking a water taxi through us.

- A water taxi is able to carry up to a maximum of 10 passengers and a maximum of 10 pieces of luggage.

- the standard rate from the (Stazione Santa Lucia / Ferrovia) to the apartment (or vice versa) is 60 euros for a maximum of 4 passengers. Supplement for each additional passenger : 10 euros

- supplement between 10 p.m. - 7 a.m. : 10 euros each trip (per water taxi).
 
Please be aware that special requests made to the water taxi driver to travel to your apartment via the Grand Canal (when the apartment is not located on the Grand Canal or is normally accessed via a quicker/more direct route) may incur a supplement of approx. 35 euros per taxi (each trip).
 
You are kindly requested to pay the water taxi driver directly at the end of each journey.

Q. How do I get to my apartment from Piazzale Roma and how long will it take?

A. You will receive detailed information when you book but basically, as Piazzale Roma is conveniently located in Venice, you will be able to reach your apartment either by private water taxi (the easiest, most memorable but more expensive option), by water bus (vaporetto) or on foot. Upon your arrival, one of our representatives will meet you at the vaporetto stop (or water taxi disembarkation point) closest to the apartment (as agreed during our prior correspondence with you) and accompany you to the property.

You should be able to reach your apartment  in approximately ten/fifteen minutes by water taxi and thirty minutes by water bus (vaporetto) to the stop closest to your apartment (the most convenient vaporetto stop for your apartment can be found in the apartment description on this website). The following information and rates apply when booking a water taxi through us -

- A water taxi is able to carry up to a maximum of 10 passengers and a maximum of 10 pieces of luggage.
- the standard rate from Piazzale Roma to the apartment (or vice versa) is 60 euros for a maximum of 4 passengers. Supplement for each additional passenger : 10 euros.

- supplement between 10 p.m. - 7 a.m. : 10 euros each trip (per water taxi).

Please be aware that special requests made to the water taxi driver to travel to your apartment via the Grand Canal (when the apartment is not located on the Grand Canal or is normally accessed via a quicker/more direct route) may incur a supplement of approx. 35 euros per taxi (each trip).

You are kindly requested to pay the water taxi driver directly at the end of each journey. 

Q. How do I get to my apartment from the cruise terminal at Tronchetto and how long will it take?

A. You will receive detailed information when you book but basically you will be able to reach your apartment either by private water taxi (the easiest, most memorable but more expensive option) or by water bus (vaporetto) to the stop closest to your apartment (the most convenient vaporetto stop for your apartment can be found in the apartment description on this website).

Upon your arrival, one of our representatives will meet you at the vaporetto stop (or water taxi disembarkation point) closest to the apartment (as agreed during our prior correspondence with you) and accompany you to the property.

You should be able to reach your apartment  in approximately fifteen/twenty minutes by water taxi and forty minutes by water bus (vaporetto). The following information and rates apply when booking a water taxi through us -

 - A water taxi is able to carry up to a maximum of 10 passengers and a maximum of 10 pieces of luggage.
 
- the standard rate from Tronchetto to the apartment (or vice versa) is 70 euros for a maximum of 4 passengers. Supplement for each additional passenger : 10 euros.

- supplement between 10 p.m. - 7 a.m. : 10 euros each trip (per water taxi).

Please be aware that special requests made to the water taxi driver to travel to your apartment via the Grand Canal (when the apartment is not located on the Grand Canal or is normally accessed via a quicker/more direct route) may incur a supplement of approx. 35 euros per taxi (each trip).

You are kindly requested to pay the water taxi driver directly at the end of each journey.

Q. How do I get to my apartment from the cruise terminal at Stazione Marittima (San Basilio) and how long will it take?

A. You will receive detailed information when you book but basically, as the cruise terminal Stazione Marittima (San Basilio) is conveniently located in Venice, you will be able to reach your apartment either by private water taxi (the easiest, most memorable but more expensive option), by water bus (vaporetto) to the stop closest to your apartment (the most convenient vaporetto stop for your apartment can be found in the apartment description on this website) or on foot.
Upon your arrival, one of our representatives will meet you at the vaporetto stop (or water taxi disembarkation point) closest to the apartment (as agreed during our prior correspondence with you) and accompany you to the property.

You should be able to reach your apartment in approximately ten/fifteen minutes by water taxi and thirty minutes by water bus (vaporetto). The following information and rates apply when booking a water taxi through us -

- A water taxi is able to carry up to a maximum of 10 passengers and a maximum of 10 pieces of luggage.
 
- the standard rate from Stazione Marittima (San Basilio) to the apartment (or vice versa) is 80 euros for a maximum of 4 passengers. Supplement for each additional passenger : 10 euros.
- supplement between 10 p.m. - 7 a.m. : 10 euros each trip (per water taxi).

Please be aware that special requests made to the water taxi driver to travel to your apartment via the Grand Canal (when the apartment is not located on the Grand Canal or is normally accessed via a quicker/more direct route) may incur a supplement of approx. 35 euros per taxi (each trip).

You are kindly requested to pay the water taxi driver directly at the end of each journey.
 

Q. How much does the water bus (vaporetto) cost and is there a map showing lines and stops?

A. Details of vaporetto fares can be found here.
A map of the vaporetto lines and stops can be found here and a link to the schedules* here.

* Please note that times are subject to change - please consult the news on the actv homepage.
 

Q. What time can I check in and out?

A. Check-in is between 3.00 p.m. and 7.30 p.m. daily. (It may be possible to arrange different check-in times upon request at the time of booking. Please note that arrivals between 7.30 p.m. and midnight incur a late arrival fee of €50, payable in cash upon arrival.) We kindly ask you to check out by 11.00 a.m. in order that we may prepare the apartment for its next guests.  

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PAYMENT

Q. Can I pay by Credit Card?

A. Yes. We accept Visa and MasterCard.

Q. Can I pay by bank transfer?

A. Yes. Our bank details will be given to you if you select this method of payment when finalising your booking; an extra EUR 20 administrative fee will be charged to each transaction (i.e. deposit and final payment).

Q. In what currency am I going to be debited?

A. Euro.

Q. Are the rates all inclusive?

A. All rates, irrespective of length of stay, are fully inclusive of all utilities* - gas, electricity, bed linen, towels, final cleaning, welcome on arrival and check-in up until 7.30 p.m.** and the Venice Tourist Tax are all included***, as are air-conditioning and internet access if available at your chosen apartment.

There are NO HIDDEN CHARGES.

Rentals of over 7 nights also include a weekly bed linen and towel change during your stay.

*  Telephone charges, where applicable, are extra.
** Arrivals between 7.30 p.m. and midnight incur a late arrival fee of €50, payable in cash upon arrival.
***Please note that clients who have booked BEFORE 27th SEPTEMBER ’11 to stay at one of our apartments on or after that date will be required to pay the Venice Tourist Tax in cash (euros) upon check-in at the apartment – please click here for further details. Note that clients booking an apartment on or after 27th SEPTEMBER ’11 do NOT have to make this separate Tourist Tax payment at apartment check-in as rates quoted from that date onwards are inclusive of the tax.

The Rental Deposit (40% of the rental) will be debited from your credit card when you finalise your booking with us, while the balance will be debited by you through our credit card payment gateway at least 20 days prior to your arrival. Note that if paying by bank transfer, an extra €20 administrative fee will be charged to each transaction (i.e. deposit and final payment). Click here for further details regarding payment.

The Security Deposit (the amount specified alongside the apartment rate) is required against any breakage or damages to the apartment or to its furniture and equipment caused by the client during the rental period. This is payable to our representative upon presentation of your credit card upon arrival at the apartment prior to occupancy.
Credit card details will be automatically recorded and subsequently cancelled by us as soon as it has been established by our housekeeping team that no breakage or damage to the apartment or its furniture and equipment has occurred during the rental period.

Please note that shorter stays e.g. 3/5 nights, are more expensive per night than weekly or longer stays due to the fixed costs of final cleaning, check-in etc.

Nightly rates start to decrease for stays of 8 nights and over, with longer stays (more than 2 weeks) being even better value - for stays exceeding 2 weeks, please contact us for special rates.

Q. What is the Venice Tourist Tax and when/how do I pay it?

A. As you may have read in the press and on the internet, the City of Venice Council has recently followed the Italian cities of Rome and Florence in announcing the introduction of a new tourist tax on visitors staying overnight in Venice.

Levied on stays at hotels, b&b, campsites and apartment rentals etc. from 24 August 2011 onwards, the new per night/per person tax is being introduced ‘in order to finance tourism, maintenance of cultural heritage sites and environment, as well as public services’.

IMPORTANT NOTE – AS OF 27th SEPTEMBER 2011, all our RATES ARE INCLUSIVE OF THE VENICE TOURIST TAX and so clients booking on or after that date will NOT be required to make a separate Tourist Tax payment upon check-in at the apartment. Clients who have booked BEFORE 27th SEPTEMBER ’11 to stay at one of our apartments on or after that date will still be required to pay the Tourist Tax in cash (euros) directly to our representative upon apartment check-in according to the rates and conditions set out below.

For further information on the new tax please see the City of Venice Council website  (note that all our apartments are classed as 1 ° category properties) or contact us for further clarification if required.  .

Q. How do I get confirmation of my booking?

A. By e-mail or, if requested, by fax.

Q. At which point my reservation is considered as binding?

A. When you finalise your booking and you instruct us to debit your card or you effect the bank transfer. For properties with book-on-line option, your reservation becomes binding once booking process is completed through credit card payment gateway.

Q. What am I going to pay when I finalise my booking and when is the balance due?

A. Rental deposit (40% of the rental) will be debited to your card when you finalise your booking with us; balance will be debited by you through our credit card payment gateway at least 20 days prior to your arrival. 

Q. Can I pay you for the water taxi transfer?

A. No, we kindly ask that you pay the water taxi driver directly at the end of each journey although if taking advantage of our new fully escorted car taxi/minibus + private water taxi transfer service, we kindly ask you to pay the car taxi/minibus driver directly at the start of your transfer if arriving in Venice or at the end of your transfer if departing.