The Quality of Our Houses

We feel that the quality of our houses is considerably above the average available. We have tried very hard to choose those that are well situated, well furnished and offer good value for money.

We know all our properties very well indeed and if you have any questions about them please do not hesitate to ask.

Travel Arrangements

Our clientele is truly international and we have holidaymakers arriving from all over the world. Unfortunately we are therefore not in a position to make travel arrangements and you are free to make your own bookings for the route, date and time of your choice.

Your local travel agent will be more than pleased to help you and will make it a very simple process indeed. Our travel page contains a great deal of useful information and we are, of course, always available to give advice on the best routes, the nearest international airports etc.

Arrival and Departure

Your property will be ready for you to take over between 4pm & 6pm on the first day of your holiday. If you have any problems en route and will be unable to arrive before 6pm it is very important that you telephone our office before this time so that alternative arrangements can be made. We can accommodate a Sunday arrival but there may be a 'call out charge' of Euros 20. You must leave your property before 10am on the day of departure in order that it may prepared for incoming guests.

Breakage & Cleaning Deposit

We request a returnable deposit, which we ask you to pay with your final account, or with your full payment if you are booking less than 9 weeks before the start of your holiday with us. This deposit is noted on the 'Additional Information' section of the individual properties and is held by us on behalf of the owner to cover any breakages, damage and/or extra cleaning necessary. Regarding cleaning, we do ask our clients to leave the property clean. If a house requires extra cleaning our French partner company reserves the right on behalf of the owner to deduct a suitable amount from the Breakage Deposit.

Other Services

Final Day Cleaning & Maid Service

Some of our properties have a certain amount of maid service included in the rental price. Maid service in any of our properties is possible, as is a comprehensive Final Day Cleaning Service. Please ask for details.

Cot & Highchair Hire

We have cots and highchairs available for hire at a cost of Euros 25 for each item per week. Our supply is limited so please let us know your requirements as soon as possible.

Linen Hire

We have a limited supply of linen available (bedlinen, bath and hand towels, and tea towels) at a cost of Euros 25 per person.

Bicycle Hire

Should you wish to hire bicycles during your stay we can make the necessary arrangements for you. We are able to arrange for many other additional services. Please contact us for further details and we will do our very best to help.

Our Minimum Standards

All our properties meet the following standards of equipment and service:-

Kitchen

There will be a gas or electric cooker (or oven and hob), refrigerator, adequate cooking utensils, crockery, cutlery, glasses and all other necessary household equipment for holiday use and suitable for the maximum number the house accommodates.

A washing machine, ironing board and iron are always provided.

Mains Electricity

Is always provided, 220/230 volts.

Bedrooms

Pillows and blankets or duvets are always supplied, as is hanging and/or clothes storage space.

General

For additional information regarding the general standard of furnishing of a particular property please do not hesitate to contact us and we will be happy to reply with full details.

Pets on Holiday

Several of our home owners accept pets but by no means all. It is therefore important that you confirm with us, at the time of booking, whether pets are accepted in the house of your choice.

Swimming Pools

An ever increasing number of our properties have pools. These are not normally heated and will not be available in the Low Season. The use of swimming pools, which are unsupervised, is entirely at your own risk. All of the pools featured in this brochure have security systems. However it remains imperative that parents continue to ensure young children are supervised at all times.

Wildlife

Birds, insects and animals are inevitably present in the countryside around the houses, and sometimes live in inaccessible spaces such as the eaves and attic. We must say that to some extent this is normal and we cannot take any action to correct it. Only when, in our opinion, there is a serious nuisance will action be taken.

Linen

All the houses have blankets or duvets and pillows but, unless otherwise stated, no bedlinen or towels for bathroom or kitchen.

Some properties have linen included in the rental price, in which case it will be detailed in the property description. Our French partner company also has a limited supply of linen available for hire at a cost of Euros 25 per person. Where linen is included in the hire of your property this does not include any changeover of linen during your stay. If extra linen is required the normal cost of Euros 25 per person applies.

When ordering linen please indicate on the Booking Form single or double, where there is a choice of beds.

Telephones

Most of our properties have telephones. (Please see the individual details). They will be designated either Restricted, Detailed or Metered. Restricted means that the telephone will receive incoming calls worldwide but can only be used to make calls in the local area. Detailed means that there is no restriction placed on the telephone at all and that the owners' bills are itemised. In these cases, when the bill is received (French telephone bills are issued every two months), a copy of the relevant section of the bill will be sent to you and the cost of calls deducted from your breakage deposit, the balance of which will be refunded to you at the same time. With Metered systems the reading will be taken immediately after your departure and the costs deducted from your refundable breakage deposit.

House Books

In each of our properties we leave a house book giving lots of useful information about the house and its surrounding area. Please take a few minutes to read this when you arrive. If you need any more information during your stay you are welcome to call the office at any time.